Base station offline

[awatto]

My Ultra Smarthub is continually going offline. I have tried powering down, resetting and removing the device. Once the device is re added it goes offline again within the hour.

[jguerdat]

When offline, what is the hub's LED showing?

[awatto]

After turning power on the light goes orange for about 1 minute, then blue briefly, then alternates between blue and orange, then back to solid orange, then goes off. It then keeps going through the same sequence continually.

[jguerdat]

The fastest thing to try, although a pain, is to remove all devices in Settings, My Devices and start fresh. I'd also press the reset button for >10 seconds until the LED flashes amber, too. Let the hub reboot to a solid blue LED and claim it fresh. Make sure you note all settings, modes, rules, etc. before doing this to speed the rebuild.

[Hareluya]

I’m having the same issue.

[JessicaP]

Hi Hareluya,

Have you tried the troubleshooting steps that jguerdat provided above?

[Peggy_k]

Getting issues with cameras offline

[awatto]

I have tried removing all devices, rebooting and re adding all devices multiple times, but the base station only connects still for a few minutes then goes offline. Pretty over it, not much point in having security cameras if they don’t work. I’m sure it went offline after a recent firmware update and hasn’t worked since.

[Peggy_k]

Same with me, started going offline after upgrade

[Peggy_k]

Have tried all the recommendations and installations over and over... and it goes back to offline within an hour

[JessicaP]

If you're still having problems where your Base Station and/or camera goes offline, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.