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SmartHub, Video Doorbell, Ultra camera stopped recording 2 days ago. Tried restarting.
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Our smart hub, video doorbell and ultra camera have stopped recording two days ago. We have restarted each of them and reconnected all of the them... still no recordings. Am I understanding this correctly that it is due to a firmware update? How soon will this be fixed?
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Do you have a subscription? No recordings to the cloud without the sub. Local recordings will still be available if you've set it up.
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We do have a subscription. After being online with customer service for 90 + minutes it was decided the doorbell needs to be replaced. Stay tuned...
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