SmartHub, Video Doorbell, Ultra camera stopped recording 2 days ago. Tried restarting.

[SL33]

Our smart hub, video doorbell and ultra camera have stopped recording two days ago.   We have restarted each of them and reconnected all of the them... still no recordings.   Am I understanding this correctly that it is due to a firmware update? How soon will this be fixed? 

[jguerdat]

Do you have a subscription? No recordings to the cloud without the sub. Local recordings will still be available if you've set it up.

[SL33]

We do have a subscription.  After being online with customer service for 90 + minutes it was decided the doorbell needs to be replaced.   Stay tuned...