Arlo|Smart Home Security|Wireless HD Security Cameras
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SmartHub, Video Doorbell, Ultra camera stopped recording 2 days ago. Tried restarting.

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SL33
Aspirant
Aspirant

Our smart hub, video doorbell and ultra camera have stopped recording two days ago.   We have restarted each of them and reconnected all of the them... still no recordings.   Am I understanding this correctly that it is due to a firmware update? How soon will this be fixed? 

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jguerdat
Guru Guru
Guru

Do you have a subscription? No recordings to the cloud without the sub. Local recordings will still be available if you've set it up.

SL33
Aspirant
Aspirant

We do have a subscription.  After being online with customer service for 90 + minutes it was decided the doorbell needs to be replaced.   Stay tuned...

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