Should the recordings in the cloud be 4K?

[shoebox303]

Should the recordings in the cloud (i.e. downloaded from the library in my account) be 4K?  When I download it, mine are 1920 x 1080 and definitely not 4k.

[JamesC · Accepted solution]

shoebox303,

Are you subscribed to PVR for that camera? For 4K content to be stored in the library, you need a PVR subscription. Take a look here: What Arlo subscription do I need to record videos with 4K resolution?

JamesC

[shoebox303]

I ran through all the instructions but I’m still a bit confused at what I have and what I need.  I DO know that I’m on the Arlo Smart Premier 1 year plan. I just don’t see anything that says “Premier Video Recording” when I look at the subscription options.

How I’m getting there:  Log in > Settings > Subscription.  Then I see this:

These are the instructions from the link you sent me. I’ve followed them through a number of times and I just don’t see anything that says PVR. I’m stuck at Step 4…

1. Log in to your Arlo account at my.arlo.com.
2. Click Settings > Subscription > Change Plan.
3. On the Select a plan page, click Continue.
   Note: You need an Arlo Smart, Arlo Smart Premier, or Arlo Smart Elite plan to add a PVR subscription.
4. Click Premium Video Recording.
5. Select the Arlo Ultra camera(s) you want upgraded to PVR.
6. Click Continue.
7. Review the subscription changes, and click Check Out.

[JamesC]

After step 2 and 3 you should see this:

Select Premium Video Recording and click continue.

JamesC

[shoebox303]

I’ve definitely not seen that before.
Wonder why? Any suggestions?

I guess, I’m the meantime, at least the recordings to my Micro SD card are 4K?

[JamesC]

shoebox303,

After clicking change plan, are you clicking continue (making no changes to the account level subscription)? What screen is shown after you've clicked continue?

JamesC

[shoebox303]

Well, I'm not sure what happened, but that option is there now. I'd bet my life it wasn't there earlier. Maybe because it was a new account?

Anyway, I think it's good to go now - thanks for the help.  And just to confirm, are the videos being saved to my SD card 4K, or do you know.

Thanks again!

[JamesC]

shoebox303,

Content saved to your SD card is 4K. How do I record 4K videos to a microSD card?

JamesC