No notifications and no recordings but motion detection is working

[SuperZwu]

I already posted this issue after the last firmware update but since the issue remains the same for me even I'm running the latest firmware (1.12.3.2_134_185068d) and no joke but Arlo's system to track support tickets is just crap!

Again my issue:

I don't get any notifications on any of my devices (iPad, iPhoneX) even I completely deleted the app and re-installed it according to Arlo's support steps (offloading ...)

The motion detection is working perfectly - if the system is armed and I walk by a cam and then check the Arlo App I can see the still picture of myself for each of the cams but there are no recordings showing up in the library and much worse - I don't get a push notification!

Please HELP!!

[JessicaP · Accepted solution]

This issue should now be resolved. If you're still experiencing this issue, please contact the Support Team. You will find several options for contacting support in the provided link.