Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Just bought Arlo Ultra - Can't discover Ultra SmartHub

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Nepher
Aspirant
Aspirant

Hi, seemed pretty straightforward, but... no luck so far.

I bought the kit - VMB5000 + 1 Ultra.

- Connected ethernet, power, the station went amber, then fixed blue.

- Performed discovery of a new base on the iPhone, nothing.

- Performed hard reset on the station: flashed blue/amber, then rebooted: amber, fixed blue again.

- Discovery from iPhone: no luck again. Cycled through 3/4 hard resets, nothing.

- I have another older station, which is working flawlessly with 5 cameas. I tried to turn it off to avoid conflicts (even if it shouldn't), nothing again.

- Tried to perform the discovery from the Mac, same result.

- Updated the iPhone app to the latest version (3 days old). Nothing.

- Checked network: IP assigned, and the station is responding flawlessly to pings from the terminal. I found that the station also generated 20Mb of download traffic in a couple of hours of uptime.

- I have no VPN, I also stopped firewalls to see if there was a conflict.

 

Any suggestion other than returning the whole kit?

Thanks!!!

 

Model: VMB5000 | Arlo Ultra SmartHub
jguerdat
Guru Guru
Guru

Sounds like swapping systems would be the best first step.

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