Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Community Manager

Introducing Arlo Ultra - FAQ & Resources

Ultra.PNG

 

Protection Perfected

 

Arlo Ultra 4K wire-free security camera delivers the ultimate peace of mind with advanced video and audio quality. Easy to install, the camera displays a wider, panoramic view with enhanced, color night vision. The integrated spotlight lights up the night or helps to ward off unwanted visitors. Advanced noise cancelling technology also minimizes background noise for crystal clear, two-way conversations. Easily connect to other smart home devices with the included Arlo SmartHub. Arlo Ultra Systems also includes 1 year of Arlo Smart Premier service.

 

Ultra Features.png

 

For more information about your Arlo Ultra System, and some other helpful resources, check out these articles below:

 

If you have any questions about the Arlo Ultra System, post down below and we'll get to each one as soon as we can. If you need any more help on your Arlo Ultra System, visit Arlo Support for more articles and resources.

 

Buy your Arlo Ultra System now on Amazon and Best Buy.

 

Thank you for being part of the Arlo family!

Message 1 of 16
Aspirant

Re: Introducing Arlo Ultra - FAQ & Resources

My new Arlo Ultra came today. I have been a happy Arlo user since inception, progressing through original, Pro, Pro 2 and now Ultra. I saw there were some early hiccups with Ultra, so any advice before I get started converting over?

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 2 of 16
Community Manager

Re: Introducing Arlo Ultra - FAQ & Resources

KarenC,

 

New firmware that is now available resolved many of the issues you may have read about and has improved the overall experienced. Setup should go just as smoothly as the rest of your Arlo systems. Please let me know if you experience any issues. I'd be glad to help.


JamesC

Message 3 of 16
Aspirant

Re: Introducing Arlo Ultra - FAQ & Resources

Thank you James, quick question, I currently have 14 cameras, some of which I am retiring. I have camera hardware H3 and H7. I can’t find anywhere that says what model ties to what hardware number. Can you tell me which are what?
Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 4 of 16
Community Manager

Re: Introducing Arlo Ultra - FAQ & Resources

KarenC,

 

The sticker inside the battery compartment should indicate the model.

 

JamesC

Message 5 of 16
Aspirant

Re: Introducing Arlo Ultra - FAQ & Resources

James, 

I was able to pair my Ultra cameras to my new smart base, but it is not finding any of my other cameras even though I unpaired from my Pro base and removed pro base from devices.  How do I get smart base to find Arlo Pro 2 cameras?

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 6 of 16
Community Manager

Re: Introducing Arlo Ultra - FAQ & Resources

KarenC,

 

Are you adding the cameras to the SmartHub the same way that you added the Ultra cameras (except selecting pro instead of Ultra in the app)? At what point do you experience the failed sync? What is the LED behavior on the camera?

 

JamesC

Message 7 of 16
Aspirant

Re: Introducing Arlo Ultra - FAQ & Resources

James, 

I got it to work, for some of the older cameras it took a long sync push and several tries to finally get it syncing.  It’s frustrating that it searches for base firmwear update every camera add, even though I don’t log out of app.  

Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 8 of 16
Aspirant

Re: Introducing Arlo Ultra - FAQ & Resources

@JamesC 

 

Can these articles be updated with relative information for the Ultra and it's 4K resolution?

https://kb.arlo.com/3202/How-much-bandwidth-and-storage-space-do-Arlo-videos-use

https://kb.arlo.com/3201/How-much-bandwidth-does-an-Arlo-camera-use-when-it-is-capturing-video

 

Related, have you considered making a bandwidth calculator for adding multiple cameras and mixing and matching camera models and video resolutions?  It would be handy, especially for larger installations (businesses).

 

Also, when will Ultra accessories be available to purchase?  Mainly the Outdoor Power Cable and Outdoor Security Mounts?

 

Thanks, Ed

Model: VMC5040 | Arlo Ultra Add-On Camera
Message 9 of 16
Community Manager

Re: Introducing Arlo Ultra - FAQ & Resources

eddanis,

 

Thanks for the feedback! We're always looking for ways to improve these articles.

 

For Arlo Ultra bandwidth requirements, take a look here: What is the minimum upload bandwidth speed required for Arlo Ultra?

 

Availability information for Ultra accessories can be found on amazon.com or your local retailer.

 

JamesC

Message 10 of 16
Aspirant

Re: Introducing Arlo Ultra - FAQ & Resources

Hello,

Right now I have the Arlo Pro with 3 cameras and the baby monitor. Do the Ultra cameras work with the Pro base station? Or would I need to upgrade the base station in order to used the Ultra cameras?

 

Just curious how all the devices work with each other.

Message 11 of 16
Aspirant

Re: Introducing Arlo Ultra - FAQ & Resources

They do, but there are some features that come on the new Smart base that you wouldn’t have.
Model: VMS5440 | Arlo Ultra 4 Camera Kit
Message 12 of 16
Community Manager

Re: Introducing Arlo Ultra - FAQ & Resources

RonMoore,


The Ultra cameras will not sync with your existing Pro base station. You will need a SmartHub for the Ultra camera. As KarenC mentions, there are many benefits to using a SmartHub over your existing Pro base station.

 

For more information on this, take a look here: Is Arlo Ultra backwards compatible with my existing Arlo system?

 

JamesC

Message 13 of 16
Aspirant

Re: Introducing Arlo Ultra - FAQ & Resources

Great, thank you for the link. I had been looking around for that and just didn't see it

 

Thank again!

Message 14 of 16

Re: Introducing Arlo Ultra - FAQ & Resources

Hello James, I have a pro base and 3 cameras and just added an Ultra smart base and single camera to my network. I have both bases plugged in and they seem to operate just as they are supposed to. I like the indoor siren on the pro so I'm keeping it in line with the Ultra, and the Arlo app sees them both. Three cameras with the pro and one with the Ultra. Would my pro cameras get any of the Ultra features if I pair them to the Ultra base  (Tracking and zoom)  or should I keep them paired with the pro base to keep the siren?

Model: VMS5140 | Arlo Ultra 1 Camera Kit
Message 15 of 16
Guru

Re: Introducing Arlo Ultra - FAQ & Resources

The cameras have different hardware so there's no way to get Ultra features out of a Pro series camera. Keeping them on the existing base is fine unless you want to simplify your setup.

Message 16 of 16