International use

[yrsheed]

Hey, I used to live in the US  and I bought 2 ultra cameras before I live, Im using it now in Saudi Arabia .. it works perfectly but when I want to subscribe plan nothing comes up, how may I store it in cloud? Ive been trying with the phone and the website but no plans comes in the page at all. I only can see that I have 2 cameras 

Thank you 

[StephenB · Accepted solution]

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@yrsheed wrote:

Hey, I used to live in the US  and I bought 2 ultra cameras before I live, Im using it now in Saudi Arabia .. it works perfectly but when I want to subscribe plan nothing comes up, how may I store it in cloud? Ive been trying with the phone and the website but no plans comes in the page at all. I only can see that I have 2 cameras 

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Unfortunately subscriptions aren't available in Saudi Arabia - https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

You might be able to overcome that with a VPN service that terminates in the US.  The other option is to use direct access to local storage (which doesn't require a subscription).

[michaelkenward]

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@StephenB wrote:
The other option is to use direct access to local storage (which doesn't require a subscription).

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On which:

What is Direct Storage Access and how do I use it?

[NatureF]

I also encountered the same problem.  I purchased a VMS5440 Arlo Ultra 4 cam kit set from US and deploy it in Hong Kong.  I could not find the 1-year free subscription option activated, I can only see the option to enroll new Arlo Smart or CVR plans.  

How can I get my 1-year subscription back? 😞

Can someone please give a hand?

[NatureF]

@JamesC @JessicaP
Could you please give a hand?

[michaelkenward]

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@NatureF wrote:

I also encountered the same problem.  I purchased a VMS5440 Arlo Ultra 4 cam kit set from US and deploy it in Hong Kong.  I could not find the 1-year free subscription option activated, I can only see the option to enroll new Arlo Smart or CVR plans.  

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The bundled year is not transferable.

Here is the official response from @JamesC, in the middle of a discussion about the same thing:

Solved: Re: Arlo Ultra - Smart Plan - Arlo Communities

The free 1 year plan is only claimable in the country in which the system was purchased.

By the way, you have jumped on to the end of (hijacked) a discussion started by someone else on a different topic. For customised help, start you own discussion. That is more likely to get the attention of the Arlo team, which may well consider this one "solved".