Arlo|Smart Home Security|Wireless HD Security Cameras

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tigh1969
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Hi, I am having problems trying to add my Ultra camera to my Arlo smart premier account.

When I go to manage cameras it will not allow me to drag my Ultra camera into the plan.

I'm trying to do this from the website not sure if I have to use the app or should it work from the website.

 

 

Any help with this matter would be appreciated 

 

Thanks

 

Murdo

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JamesC
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Community Manager

tigh1969,

 

What happens when you try to move the camera?

 

JamesC

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jguerdat
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Not sure if it matters but is this a new subscription or one that's been around for a while (legacy)? There are issues when using a legacy subscription that canceling and resubscribing may resolve.

JamesC
Community Manager
Community Manager

tigh1969,

 

What happens when you try to move the camera?

 

JamesC

tigh1969
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Hi I have managed to add my Ultra camera to my Smart account

Thanks

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