I am unable to add my Arlo Ultra to my Arlo Smart account

[tigh1969]

Hi, I am having problems trying to add my Ultra camera to my Arlo smart premier account.

When I go to manage cameras it will not allow me to drag my Ultra camera into the plan.

I'm trying to do this from the website not sure if I have to use the app or should it work from the website.

Any help with this matter would be appreciated 

Thanks

Murdo

[jguerdat]

Not sure if it matters but is this a new subscription or one that's been around for a while (legacy)? There are issues when using a legacy subscription that canceling and resubscribing may resolve.

[JamesC · Accepted solution]

tigh1969,

What happens when you try to move the camera?

JamesC

[tigh1969]

Hi I have managed to add my Ultra camera to my Smart account

Thanks