Arlo|Smart Home Security|Wireless HD Security Cameras
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Grant Access with pre-existing account

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Initiate
Initiate

I had some issues with my base station so I reset and re-installed the cameras. I deleted my wife access and resend the access. When we click on the email to accept access it defaults to create an account. My wife login in to her account and the cameras do not appear. Need help. 

Model: VMB5000 | Arlo Ultra SmartHub
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Arlo Moderator
Arlo Moderator

HI @hcortez3973

 

Did you re-select the cameras that your wife will have access to? 

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Initiate
Initiate
Yes I have selected all the cameras like I did before and still no cameras are shown.
Model: VMB5000 | Arlo Ultra SmartHub
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Arlo Moderator
Arlo Moderator

Does the same happen over the Web portal? Which device is she using along with the OS & Arlo app version?

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