Arlo|Smart Home Security|Wireless HD Security Cameras
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hcortez3973
Initiate
Initiate

I had some issues with my base station so I reset and re-installed the cameras. I deleted my wife access and resend the access. When we click on the email to accept access it defaults to create an account. My wife login in to her account and the cameras do not appear. Need help. 

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ShayneS
Arlo Moderator
Arlo Moderator

HI @hcortez3973

 

Did you re-select the cameras that your wife will have access to? 

hcortez3973
Initiate
Initiate
Yes I have selected all the cameras like I did before and still no cameras are shown.
ShayneS
Arlo Moderator
Arlo Moderator

Does the same happen over the Web portal? Which device is she using along with the OS & Arlo app version?

Lisadan
Aspirant
Aspirant

@hcortez3973 

Hi, did you solve the problem with your wife to access her account? 

We reset to the direct storage access, then my wife could not access her account now. Thank you. Dan

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Lisadan

 

If you happen to reset your base station make sure to add the granted access account back and allow permissions for the cameras you want to grant access to. If you need further assistance, please contact the Support Team to further investigate this. You will find several options for contacting support in the provided link. Arlo Tech Support

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