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Corrupted previews in the library

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Hi,

Since I switched to the 4k plan, I am noticing that some of the thumbnails in the library are corrupt (grey and fuzzy), yet when I open the video and play them it seems fine. It only seems to affect one of my cameras, and only the cloud files, the local storage ones seem fine.

Known problem? Any ideas how to resolve?

Arlo Moderator
Arlo Moderator

 

 

Hi @AustinGreyson

 

Are you still experiencing this issue with your thumbnails?

 

 

 

 

 

 

 

 

 

 

 

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