This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- English
- /
- Arlo Forum Discussions
- /
- Arlo Ultra
- /
- Re: Getting solid gray color on cloud library reco...
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- « Previous
- Next »
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
The development team is investigating reports of this issue. We will provide an update as soon as we have more information.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Its honestly about time. People have been complaining about this issue for weeks if not months.... still never received any reply to my support inquiry from over a week ago.
Arlo support is a disaster.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hi everyone!
Received an email today after speaking with Level 2 arlo support yesterday and sending them a bunch of pictures using different browsers and devices of the issues.
The email states that there will be an update deployed today that SHOULD resolve the issue. Be sure to update when its available and report back 🙂
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Good to hear. Hopefully this update fixes this problem and doesn't introduce others. Hopefully.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
Well, it's been a few days now - no firmware updates received on my end (for either the base or cameras). HOWEVER, all of my thumbnails are now working as expected. So far, for me at least, it appears to be working. Before this, I usually had around 25% of my images corrupted. Now I haven't had a one corrupt image since Oct 1st. Fingers crossed.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
But so far since the first I have had only ONE corrupt image. Before I was at a rate of around 75% corrupted preview and thumbnail images.
I messaged support to find out how this “update” was coming but I’m assuming it was strictly on there end as we all assumed it was Arlos fault.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
If anyone is still experiencing this issue from their library recordings, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
- « Previous
- Next »
-
Arlo Mobile App
124 -
Arlo Pro 3
1 -
Arlo Smart
103 -
Arlo Ultra
8 -
Before You Buy
359 -
Features
151 -
Fehlerbehebung
1 -
Firmware Release Notes
39 -
Installation
233 -
Online and Mobile Apps
113 -
Service and Storage
110 -
Smart Subscription
3 -
Troubleshooting
1,291