Cannot buy subscription. "Arlo master plan not assigned on the account" error message.

[MisterGee]

Whenever I try to buy the subscription, any of the two, I get the error message "Arlo master plan not assigned on the account". Anyone has any idea why?

[jguerdat]

I'm noit sure what this means. Are you using the master account or one that's been granted access?

[palva]

I have same problem

[StephenB]

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@palva wrote:

I have same problem

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Are you using the main account for the system, or are you using a secondary "friend" account?