This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am having issues with my arlo security cameras, specifically with my arlo ultra cameras. The problem is that it is constantly detecting motion when there is none. I already tried removing and re syncing them, restarting the arlo base station, and even restarting my router. They are in good range of the base station as well. Also. I noticed that it won't detect a person or vehicle like it would before, all the notification says is motion detected and it will do it every minute and sometimes record for 5 minutes at a time. My arlo pro 2 cameras are working perfectly, it is only the ultras having the issues. I tried emailing arlo and it's been two days and they haven't replied back and I can't be without that specific security camera for too long. Any help is greatly appreciated. Thank you for your time in advance
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The major issues being discussed in this thread have been resolved with the most recent Ultra Camera and SmartHub firmware updates. Please check here to make sure your systems automatically updated to the latest versions:
Arlo Ultra VMC5040 - 1.070.50.2_205_0c7c8e1 - 19th December 2019
Arlo SmartHub VMB5000 - 1.15.0.4_297_aa40f04 - 18th December 2019
If you're having a different issue, please open a new thread here in the community, reach out to me in a private message directly or contact support to further investigate: Arlo Support Team
A big thanks to the community for helping our engineering team troubleshoot these issues and thank you for your patience while we worked to release these updates.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Please see this tread. https://community.arlo.com/t5/Arlo-Ultra/Dec-2019-arlo-ultra-update-broke-motion-window-creation/m-p...
Or this thread.. https://community.arlo.com/t5/Arlo-Ultra/Arlo-ultra-motion-detection/m-p/1745569#M9074
You are not alone. It was caused by a firmware update on Dec 4th. 🙂 Still no fix in site.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, I would really love if an Arlo moderator or Arlo employee like @JamesC would be kind enough to provide us an update on the Arlo Ultra camera reporting constant motion for all those affected by the Dec 4. Ultra Base station firmware update.
Please James or anyone. What is an approx. ETA for a fix?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The development team is hard at work to resolve these reported issues. I do not have an ETA for a fix to be released but will provide an update as soon as I have more information.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The major issues being discussed in this thread have been resolved with the most recent Ultra Camera and SmartHub firmware updates. Please check here to make sure your systems automatically updated to the latest versions:
Arlo Ultra VMC5040 - 1.070.50.2_205_0c7c8e1 - 19th December 2019
Arlo SmartHub VMB5000 - 1.15.0.4_297_aa40f04 - 18th December 2019
If you're having a different issue, please open a new thread here in the community, reach out to me in a private message directly or contact support to further investigate: Arlo Support Team
A big thanks to the community for helping our engineering team troubleshoot these issues and thank you for your patience while we worked to release these updates.
JamesC
-
Accessing Local Storage
1 -
Arlo Mobile App
263 -
Arlo Pro 3
1 -
Arlo Smart
169 -
Arlo Ultra
9 -
Before You Buy
425 -
Features
273 -
Fehlerbehebung
1 -
Firmware Release Notes
39 -
Installation
296 -
Online and Mobile Apps
113 -
Service and Storage
110 -
Smart Subscription
3 -
Troubleshooting
1,782