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Re: Arlo smart subscription (Ultra) - Cant renew Australia

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AndrewRC
Initiate
Initiate

Trying to renew the smart subscription for my 8 Ulta cameras after 12 mth free trial.

 

Tried many ways to renew but only takes me to a billing page where i can only add US as the billing country. how can i subscribe and pay in Australia?

 

Found a previous post below, looks fine initally, but when i go to pay, asks for US billing address only, cant change it!

 

You should be able to sign up for subscriptions in Australia. Feel free to check hereSubscription Plans (in Australia)

 

 

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @AndrewRC

 

I have provided your case (42585632) to the appropriate team. Someone should be reaching out to you as soon as possible.

AndrewRC
Initiate
Initiate

ive had no contact and issue remains. account about to expire.

 

feels like Australian customers aren't important to you...

 

Surly there is a way for you to accept my payment from australia with an Australian billing address.?

Model: VMC5040 | Arlo Ultra Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

Thank you for informing me, I have escalated your case and you should receive a response shortly. I have provided your escalations number here: 42590551

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