Arlo Ultra white

[Cwmmmm]

During a live stream I get a white layover on both of my Ultras. The video it self is not white but there’s like a white layover but it does not show up in recorded videos. And when I zoom in a little box appears in the corner then when I zoom out it’s gone, are you guys working on picture in picture to see what’s going on everywhere even when you zoom in?

[JamesC]

Cwmmmm,

Can you provide a screenshot of what you're seeing so we can better understand the issue?

JamesC

[Cwmmmm]

I get this when I try to post the pic “Correct the highlighted errors and try again.
The file f27f8003-9a07-4d47-9dbb-ad92e9c14812.jpeg does not have a valid extension for an attachment and has been removed. jpg,gif,png,pdf are the valid extensions.”

[jguerdat]

Just rename the file to .jpg from .jpeg.

[Cwmmmm]

How do I do that I’m using iPhone on safari?

[jguerdat]

Never had iOS here so can't answer. Surely someone else can.

[JamesC · Accepted solution]

This issue should be resolved with the latest camera firmware update. Please check here to confirm your camera is on the latest firmware: Firmware Release Notes

JamesC