Arlo Ultra stop detecting person motion

[Sharrz]

I have been issues with my Arlo ultra cameras. It’s stopped detecting motion especially people/ person motion. Even if it’s from side to side. I have tried to test it few times, restart the hub and took the battery out of the camera and insert it again.
I can see myself in the field of view of the camera however it’s still not triggering the motion.
Infact nothing happens no recording, no notification. Moreover the camera goes offline sometimes and other times no detection.

Has anybody else is having these issues. It is really a waste of money.

[jguerdat]

Have you removed the camera and resynced it?  Is firmware up to date? Have you contacted support using the Contact SUpport link at the bottom here for possible hardware problems?

[Sharrz]

Yes I have removed it and resync it. However the issue is still there.
No I haven’t tried to contact Arlo support.

[arbiedelacruz]

I'm seeing the same issue, Arlo Ultra is pretty unreliable with all the SW bugs.

Is anyone working in fixing this BUG in Arlo comm?

[Relking]

I have the Ultra Pro 2 and have not been having any problems with motion detection but since the version update it keeps logging me out. However we just got the Ultra for my Dad and it isn’t detecting motion at all. We got him 5 cameras and none are working, it is only detecting audio. Very frustrating given I know how well they can work and I recommended it and for him the most expensive ones and their useless. I noticed posts from 2 months ago for the Ultra with people complaining it stopped detecting motion suddenly after working fine. Arlo needs to fix this urgently.

[Sharrz]

I agree the detection is pretty crap for Arlo ultra. Motion detection with Arlo ultra is hit and miss. Especially when it comes to detecting a person It fails most of the times.

This needs to be fixed urgently as it was the main selling point for ultra and that’s what makes it different from Arlo pro 2.

[JamesC]

Keep in mind that Ultra uses PIR (passive infrared) sensors to detect motion. These are best at detecting motion between 5 to 20 feet of the camera. If you're experiencing inconsistent motion detection, it could be due to positioning. Take a look at this article to be sure your cameras are positioned for best performance: How do I position my Arlo Ultra camera to detect motion in specific areas?

JamesC

[Sharrz]

Hi James the camera is definitely within the mention distance. And it was detecting motion previously for vehicles and audio. But it’s not anymore and it has never been able to detect the people motion. Even from 5 feet away. I have tested that multiple times

[JamesC]

Sharrz,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC