This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My Arlo Ultra camera is not recording consistently. It misses 90% of activities and then randomly records one out of the blue. I’ve removed the battery, verified there are no activity zones, confirmed the camera is armed and tried a new custom mode. My other Pro 2 / Pro 3 cameras on the same base station work fine.
My base station is a VMB4540R2 on firmware 1.17.0.0_1050_441916B
I’ve read the archived thread at https://community.arlo.com/t5/Arlo-Ultra/ARLO-ULTRA-MOTION-RECORDING-quot-GOES-TO-SLEEP-quot/td-p/17... which has apparently been fixed by a firmware update but mine is still problematic.
- Related Labels:
-
Arlo Smart
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you tried swapping the Ultra with the Pro 3, and confirm that the issue follows the camera?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have Pro 2 and Pro 3 cameras working fine on the same base station.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Say_no_to_2FA wrote:
I have Pro 2 and Pro 3 cameras working fine on the same base station.
I know. I suggest swapping the Pro 3 with the Ultra, because it's possible that the camera placement is the issue (too far from the motion, or some similar problem). If that's the situation, the problem will remain with the location - if not it will move with the camera.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had a Pro 2 then a Pro 3 on the same location. (on the same mount even) for a couple of years without issue.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Say_no_to_2FA wrote:
I had a Pro 2 then a Pro 3 on the same location. (on the same mount even) for a couple of years without issue.
It's up to you, but I'd still suggest the swap. It's easy to try.
What base are you using?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My base station is a VMB4540R2 on firmware 1.17.0.0_1050_441916B.
Is there a reason why a Pro 2 and Pro 3 would work in a given location that an Ultra wouldn’t?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Say_no_to_2FA wrote:
Is there a reason why a Pro 2 and Pro 3 would work in a given location that an Ultra wouldn’t?
If they do, then the Ultra would have a problem.
After confirming that, I'd suggest doing a factory reset of the Ultra and see if that makes any difference. But re-onboarding can be a pain, so I don't like to suggest that step too early. https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera
You could also try the motion detection test. https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera
@Say_no_to_2FA wrote:
My base station is a VMB4540R2
Thanks. With the VMB5000, the Ultra might choose 5 ghz - and if the range is marginal that could give some connnection drops. But the VMB4540 is 2.4 ghz only, so that possibility is off the table.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So the threat of a factory reset seems to have scared the camera into recording again with no further action on my part. I’ll monitor it over the next couple of days and report back. Thank you for the support!
-
Accessing Local Storage
1 -
Arlo Mobile App
259 -
Arlo Pro 3
1 -
Arlo Smart
166 -
Arlo Ultra
9 -
Before You Buy
424 -
Features
270 -
Fehlerbehebung
1 -
Firmware Release Notes
39 -
Installation
293 -
Online and Mobile Apps
113 -
Service and Storage
110 -
Smart Subscription
3 -
Troubleshooting
1,755