Arlo Ultra cameras not recording some brief moments?

[george416]

Hi all, wondering if any of you have noticed the Arlo Ultra cameras not recording some moments?

For instance, we use our 4 cameras in a pet food store environment.  Today, a customer comes in with their dog, and the dog did a quick pee on some products.  The camera facing the product didn't capture the actual urination, but got video of before and after the fact.

I found out afterwards that under each camera's "Mode" rules, I could switch on "Audio is detected", so I'm hoping that will make the cameras record more continuously without missing a second.

But if anyone has any other suggestions, I'd like to hear them.

Here is our Arlo Ultra system info:

Base station:

- HW version:  VMB5000r4

- Firmware:  1.15.0.4_297_aa40f04

Cameras:

- HW version:  H6

- Firmware:  1.070.50.2_205_0c7c8e1

We have motion set at 100% under "Motion Detection Test", and we have never created any zones.

Thanks,

George

[JamesC · Accepted solution]

george416,

Changing sensitivity under motion detection test will only change the sensitivity for that feature, not normal recordings. To adjust sensitivity, the settings need to be changed within your rules, take a look here: How do I change the motion sensitivity on my Arlo camera?

The position of your camera also plays an important role on how well it can detect motion. Take a look here for tips on positioning for best performance: How do I position my Arlo Ultra camera to detect motion in specific areas?

JamesC

[george416]

James:  thx so much!  I think this solved the problem.

- george