Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Ultra activity zone showing zoomed view

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JamesC
Community Manager
Community Manager

The major issues being discussed in this thread have been resolved with the most recent Ultra Camera and SmartHub firmware updates. Please check here to make sure your systems automatically updated to the latest versions:

 

Arlo Ultra VMC5040 - 1.070.50.2_205_0c7c8e1 - 19th December 2019

Arlo SmartHub VMB5000 - 1.15.0.4_297_aa40f04 - 18th December 2019

 

If you're having a different issue, please open a new thread here in the community, reach out to me in a private message directly or contact support to further investigate: Arlo Support Team

 

A big thanks to the community for helping our engineering team troubleshoot these issues and thank you for your patience while we worked to release these updates.

 

JamesC

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surfer1000
Luminary
Luminary
Updated here!
bigjoe495
Guide
Guide

I had the same issue , it ending up being a defective camera , and I had to replace the camera !

Model: VMS5440 | Arlo Ultra 4 Camera Kit
StephenB
Guru Guru
Guru

This should be fixed in the current firmware.

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