Arlo Ultra Latest Firmware Update

[HazzMatt]

For the last several days, some of my Arlo Ultra Cameras have missed motion detection. Also, 1 of my cameras appears to be online but it struggles to come up in live view, despite having the normal 2 bars of signal strength which is typical for that camera. After various troubleshooting, resets, removing and replacing batteries and redoing the pairing process with no success, I decided to check to see if there have been any firmware updates. There is one for the Arlo 5000 Base, released just a few days ago and the date coincides with the date of the start of my issues. My Ultra systems had been working pretty much flawlessly for many months until the latest big fix base firmware came out. For the first time in a long while, it appears I'm back to an unreliable system, seemingly caused by a firmware update.

[jguerdat]

Try rebooting your hub and maybe removing and reinserting the camera batteries.

[HazzMatt]

Thanks for your response. Please read my post again and let me know if you have any suggestions not already tried.

[ShayneS]

HI @HazzMatt

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.Arlo Tech Support

[Jsijnja]

I am experiencing something similar in the past week or two with motion not being detected on a particular camera when previously it seemed to be working reliably

[ShayneS]

HI @Jsijnja

There are a few steps we can try. 

1. Reboot your base station
2. Remove > Re-Insert camera battery
3. Remove camera from Settings > My Devices > Re-Add

[SamuelR]

I'm also having the same issue with two of my four Arlo Ultra cameras. So frustrating. Tried the steps listed.

[ShayneS]

HI @SamuelR

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[SamuelR]

Hi, @ShayneS 

I'll get in touch later today or tomorrow. I'll try resetting the whole system again first and see if it changes anything.

Thanks!