Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Ultra Hub won't connect and won't factory reset.

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Justinjsimms
Aspirant
Aspirant

My Arlo Ultra Hub stopped connecting.  It lost connection to one camera at a time until it wouldn't connect to the internet anymore.  The same ethernet cable works with other products.  Attempted to factory reset and does not work.  Held button for 10+ seconds ever time with zero changes.  Had system for 4 years. 

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JamesC
Community Manager
Community Manager

Justinjsimms,

 

This could indicate hardware failure. What is the LED behavior on the SmartHub after a factory reset?

 

JamesC

Justinjsimms
Aspirant
Aspirant

It won’t actually reset. It will stay blue and never connect or stay Amber and never connect. I probably need to replace the hub but was hoping to avoid the expense. 

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