Arlo Ultra Camera Won't Hold Charge (Model number VMC5040)

[ppress]

My 3 cameras and base are less than a year old.  When it was time to charge one of the cameras, it didn't flash blue when attached to the charger, and it wouldn't charge.  I tried unplugging/rebooting the base tower and this seemed to get the camera charging (i.e. it flashed blue).  It charged normally, and I remounted it outside when it was fully charged.  Everything appeared normal.  However, it began to drain immediately and within one day had 0% charge.  The question is:  What do I do when my camera won't hold a charge?

Product:  VMC5040

Firmware:  1.070.52.1_35_1bdb65f

Hardware:  H7

[StephenB]

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@ppress wrote:

 The question is:  What do I do when my camera won't hold a charge?

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One test is to swap the camera with one in a different location - to see if the problem moves with the camera or not. 

A similar test is to swap the battery with one in a different camera, to see if the battery is the problem [or not].

Once you've sorted it out, if it is the camera or battery, you can contact support (using the options in the app), and ask for a replacement.