Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Ultra 4k - Upgrade to single camera elite plan option?

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KEK
Aspirant
Aspirant

There’s no option on the website to upgrade my subscription to the single camera elite plan there is only the multi camera option. When I click on the single camera option there is nothing to choose from?

Model: VMB5000 | Arlo Ultra SmartHub
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JamesC
Community Manager
Community Manager

KEK,

 

Do you already have an existing plan or are you trying to add a new plan?

 

JamesC

KEK
Aspirant
Aspirant

Currently on the Premier plan trying to upgrade to elite to single camera. The multi camera plan has the option available the single plan in Australia doesn’t, the page is completely blank. Really surprised how this hasn’t been addressed yet? 

JamesC
Community Manager
Community Manager

KEK,

 

Try cancelling your existing plan first then upgrade to the desired plan after the original has been removed. Do you still experience the same behavior?

 

JamesC

Discussion stats
  • 3 Replies
  • 343 Views
  • 0 Likes
  • 2 In Conversation