Alro Ultra Stopped Recording when motion detection happens

[kungfu6anyu]

I have two Alro ultra camer, both working great till 2 days ago. After I recharge them and put it back on, I didn't receive any recordings and motion detection worked yesterday (no recording) and stopped working today, no notification.

Could you help me to resolve it? Thanks!

[Glennman2]

My 2 Ultra cameras haven’t recorded anything since around Feb 25! They just stopped recording. And I didn’t need to recharge the batteries either. Until this, I had occasional lack of motion detection and would only know it as I have another camera next to it!I’ve tried rebooting base station 2x. Cycled cameras on/off 2x nothing. Just more unreliability from Ultras!
Will Arlo ever fix these cameras????

[StephenB]

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@Glennman2 wrote:
My 2 Ultra cameras haven’t recorded anything since around Feb 25! They just stopped recording.

Did your trial subscription run out?

[JamesC]

Are you using a custom mode or the default "Armed" mode? If using a custom mode, do you experience the same behavior when switching to the default "Armed" mode?

JamesC

[kungfu6anyu]

I just bought two Arlo Ultra, the subscription just started...

[kungfu6anyu]

I was using Armed mode while away, and didn't receive recordings, from time to time, receive motion alert but no recordings.

[kungfu6anyu]

Update, the recording and motion detection seems working again, but not consistent, we missed a front door bell motion detection and the recording, it was captured by doorbell camera but missed in Alro ultra..