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Aspirant

Arlo Subscription Plans - Do I get a credit if I buy an Arlo Ultra Kit?

I am currently enrolled in the Arlo Smart Elite Plan , if I buy an Arlo Ultra camera system . will I get a credit /or extension to my subscription given that the Arlo Smart Premier subscription is included with the Ultra package for 1 year?

 

Message 1 of 9

Re: Arlo Subscription Plans - Do I get a credit if I buy an Arlo Ultra Kit?

Nope, I had the same problem. Support said I needed to cancel my original account, then sign up as a new user to get the free year. Felt like I was penalized as a long time user.
Message 2 of 9
Prodigy

Re: Arlo Subscription Plans - Do I get a credit if I buy an Arlo Ultra Kit?


@Dukenewcomb21 wrote:
Nope, I had the same problem. Support said I needed to cancel my original account, then sign up as a new user to get the free year. Felt like I was penalized as a long time user.

Wow.  It so, that is a horrible mistake by Arlo.  I know Nest (which charges per camera) allows the included “free” period to be used up and will then start any subscription one chooses at the end of that “free” period.  They also offer credit when a subscription is cancelled, so one could cancel the current subscription on any given camera and start a new one on the same or another camera.There should be some accounting and reconciliation of the “before” and “after” device environment.  The credit approach seems to be the most straightforward, but only if it doesn’t result in deletion of video history.

Message 3 of 9

Re: Arlo Subscription Plans - Do I get a credit if I buy an Arlo Ultra Kit?

The cancelled account was pro rated so I did get some money back but I still thought it was silly to have to create a whole new account.
Message 4 of 9
Apprentice

Re: Arlo Subscription Plans - Do I get a credit if I buy an Arlo Ultra Kit?

Ouch. Did you need to create an account with a different email or use the same email.
Message 5 of 9

Re: Arlo Subscription Plans - Do I get a credit if I buy an Arlo Ultra Kit?

Had to use a whole new email sadly.
Message 6 of 9
Aspirant

Re: Arlo Subscription Plans - Do I get a credit if I buy an Arlo Ultra Kit?

So if I understand this correctly, you have to cancel your account and then set-up a new one.

Does that mean that you have to set-up the whole system again , and link the cameras?

If thats the case, that doesnt make any sense.

Giving a credit is more practical and easier for everyone involved.

Does anyone from Arlo Support read these forums?>

 

Message 7 of 9

Re: Arlo Subscription Plans - Do I get a credit if I buy an Arlo Ultra Kit?

Yes I brought my ultra cams home, set them up, etc. Then I was told all the above to get my free year, had to cancel my current account. Then delete all cameras and base station including the ultra. Then sign up as a new user with a new email and then sync all cameras etc. huge pain in the butt, and now the ultras are having tons of connection problems like everyone else.
Message 8 of 9

Re: Arlo Subscription Plans - Do I get a credit if I buy an Arlo Ultra Kit?

Why can't they just extended your renewal date? Makes simple sense. 

Message 9 of 9