Re: Arlo Subscription Plans - Do I get a credit if I buy an Arlo Ultra Kit?
I am currently enrolled in the Arlo Smart Elite Plan , if I buy an Arlo Ultra camera system . will I get a credit /or extension to my subscription given that the Arlo Smart Premier subscription is included with the Ultra package for 1 year?
Nope, I had the same problem. Support said I needed to cancel my original account, then sign up as a new user to get the free year. Felt like I was penalized as a long time user.
Wow. It so, that is a horrible mistake by Arlo. I know Nest (which charges per camera) allows the included “free” period to be used up and will then start any subscription one chooses at the end of that “free” period. They also offer credit when a subscription is cancelled, so one could cancel the current subscription on any given camera and start a new one on the same or another camera.There should be some accounting and reconciliation of the “before” and “after” device environment. The credit approach seems to be the most straightforward, but only if it doesn’t result in deletion of video history.
So if I understand this correctly, you have to cancel your account and then set-up a new one.
Does that mean that you have to set-up the whole system again , and link the cameras?
If thats the case, that doesnt make any sense.
Giving a credit is more practical and easier for everyone involved.
Does anyone from Arlo Support read these forums?>
Evidently no one that can make a difference reads this forum. Sure would like some action on this.
Actually, the Arlo team watches this quite a bit, but often doesn’t respond directly to input here. However, I’m convinced they value the conversation and concerns voiced here and we often see appropriate response. It isn’t fast, but it has happened.
Extending the subscription makes sense if you have the same plan. I have the Smart Elite Plan which monitors additional cameras (Max 20) and keeps the history for 60 days not 30 days.
It would be easier for them to give me a goodwill credit on the subscription that comes with the Ultra. I would be happy with 50-60% .