Arlo Lights will detect motion and turn on camera but the lights themselves stay off even at nig

[KenC]

Thanks for the feedback, but I made different settings to ensure that I could tell what was triggering the video capture.

Here's my DOE - let me know what you think:

For the light detection I set the video capture time to be 90sec and for the camera trigger I set the video capture time to be "until motion stops" in the rules section under modes.

I then used my garage door to trigger the motion, so that there was no other active motion within the camera or the lights motion detection.  And based upon where my camera is placed usually the garage door doesn't trigger the video, but if it does it would usually be around 12-17 secs of video.

Anyhow, what showed up on the cloud were exactly 90s videos when I opened the garage door and again when I closed it.  So, it appears to be that the Arlo Security Light was triggering the motion and not the camera.  

[srandall25]

Do you have alerts setup for the security camera? If so, did you receive a motion alert for the security camera?

[KenC]

Yes, have alerts set for both camera and lights.  Just reconfirmed that the alert for only the security light was activated, NO alert for camera received.  I did notice that in one of the videos there was a little delay (<1 sec) in the camera being activated today.  While the other video clip started without any apparent delay.

[srandall25]

This is the Arlo Ultra?

[KenC]

Yes, it's an Arlo Ultra.  I do have it plugged into an electrical outlet for constant power.

[srandall25]

I have a rule set to record on my camera when motion is sensed on my security light. I continue to get motion alerts with my security lights and no associated cloud recordings but the recording will be there on the sd card. Arlo support actually replicated this problem months ago. Arlo created a ticket for me on this but I have yet to hear of any fix action from them on this. And it still behaves exactly the same as it did before. I haven’t seen any firmware update acknowledging this since this ticket was created as well.

[KenC]

Yes, me too.  Had exactly the same problem.  I did delete my original rule and just tried it on a whim since there have been app updates.  Since I hadn't seen anything on this thread, I thought I would throw it out there.  It really looks like it's working again for me.  

[srandall25]

I’ll try deleting the rule and recreating it.

[KenC]

Only other things I can think of that I did were power cycling both of the Hubs (PG&E forced me too) and Changing out the batteries on Lights since they needed to be recharged.

[srandall25]

Two hubs? Referring to the security light hub and the camera hub?

[KenC]

Yes, the hub for the lights and the hub for the cameras.

[brh]

I had this problem for awhile, but it seems to be working well for me lately. I have 7 Ultras, 1 Pro3 and 2 Pro2 cameras. I created a Custom mode in which I set the cross triggering to 25 seconds if the Light triggers the recordings and 20 seconds to turn on the lights and record to all the selected cameras if one of the cameras starts the recording. 

If one of the light's motion detection in, say, the back of my house, all 3 lights will turn on and all 4 cameras will record for 25 seconds in turn. If one of the camera's motion detection starts the recording the all 3 lights will turn on and each camera will record for 20 seconds in turn.

All of my cameras are on solar panels or straight batteries.

I don't know if this had anything to do with this problem, but at one time I had to remove each camera from my account, (one camera at a time), and add it back to the account. After each camera was added back, I power cycled the hub. 

Brian

[KenC]

This one is weird for me.  I still see some problems now and then.  Somewhat intermittent issues with the lights.  Thank you for your info.  I'll try wiping everything again later.