Any hope Arlo will become reliable again?

[sel1005]

had A system for 5 yrs or so, Ultra cameras. replaces cameras, batteries and base station, multiple times. Whole property mesh wi-fi with 200kb speeds everywhere.  A is totally unreliable in 2024. frequently goes down, no notices, just stops working, or cameras simply do not record-cars, people, whatever. The software updates seem to worsen the issues, and noe the new app upgrade-LOL- is a total joke, nothing but "buy a plan buy a plan buy a plan"

what are you doing?  I am looking for new vendors, anyone have name of reliable ones?

with the AI generated reviews on web sites I dont know who to trust but it damn sure isnt Arlo.

Thanks

[alex_loo]

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@sel1005 wrote:

had A system for 5 yrs or so, Ultra cameras. replaces cameras, batteries and base station, multiple times. Whole property mesh wi-fi with 200kb speeds everywhere.  A is totally unreliable in 2024. frequently goes down, no notices, just stops working, or cameras simply do not record-cars, people, whatever. The software updates seem to worsen the issues, and noe the new app upgrade-LOL- is a total joke, nothing but "buy a plan buy a plan buy a plan"

what are you doing?  I am looking for new vendors, anyone have name of reliable ones?

with the AI generated reviews on web sites I dont know who to trust but it damn sure isnt Arlo.

Thanks

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from Australia here it has been challenging to find an alternative, given my criteia:

• NEVER China brand for a network or security product
• No need for subscription

If you know of something other than ARLO, please let me know too.

Alex

[Edinburgh_lad1]

Potential alternatives: Philips Hue, though it's a new system, and UniFi, which is from Ubiquity. 

[alex_loo]

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@Edinburgh_lad1 wrote:

Potential alternatives: Philips Hue, though it's a new system, and UniFi, which is from Ubiquity. 

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Just checking Philips Hue just now ... cameras are all "coming soon"!

Alex

[alex_loo]

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@Edinburgh_lad1 wrote:

Potential alternatives: Philips Hue, though it's a new system, and UniFi, which is from Ubiquity. 

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What's the general review of Ubiquity like?

Alex

[Edinburgh_lad1]

Philips hue cameras are available here in the UK. Mixed reviews, though.

Unifi - check reviews on the internet. The issue will be that they need PoE.

In terms of the company, there were a couple of security incidents but who doesn't these days; Arlo had one too when it was discovered the password for their network could easily be hacked (I'd consider that incident a serious issue because who sets up easy passwords; it's not like there was a vulnerability that they weren't aware of). If UniFi had a wireless option, I'd go for it without questions.

[alex_loo]

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@Edinburgh_lad1 wrote:

Unifi - check reviews on the internet. The issue will be that they need PoE.

If UniFi had a wireless option, I'd go for it without questions.

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Though not the best preferred option, I don't mind going for a wired one.

(Once, I was willing to pay a tradesman, as a small project, to set up a few WIRED security cameras.  It's just for some other reasons that I decided to go for the current wireless ARLO)

Alex

[sel1005]

nope, still same issues. Too bad actually because when the cameras work, pic is good and motion detection is good. But then they go offline in totally random times and sequences, just stop working and you get no notifications or anything they are not functional.  Plus, I record to a local USB on the base station, and now, without the "BUY A PLAN BUY A PLAN BUY A PLAN"  satisfied, even the local brief videos recorded don't all work. Again, totally random, you may have 12 videos in a day and half will load and half won't, just an error message that leaves you SOL.

I tried one LAST time to get support and was told to BUY A PLAN for support, otherwise post here.

So Arlo doesn't give a D about customers anymore, they only want to sell and get revenue and if you have problems its up to you and all the other folks that have given them their hard earned $$ to fix whatever they do.

Appreciate all of your attempts to help and your support, very much. But I am moving on to another brand and finding something trustworthy to protect our home.  Merry Christmas, Happy New Year and Happy Holidays, stay safe.

[alex_loo]

Hi @sel1005 , curious as to what brand you are moving to? 

Alex