Android app (2.20_28160) crashing on Samsung S10. Tried reinstalling app.

[Vij]

My arlo app keeps crashing on my samsung s10. I have deleted and re installed the app from play store but as soon as you click on the app it crashes.
My app version 2.20_28160.

Can someone please advice what could be the issue.

[JessicaP]

Hi Vij,

What Android version are you running on your Samsung S10? Is this happening when you're on WiFi and/or cellular data? And if you have VPN on, try to turn it off to see if that helps as well.

[Vij]

Hi Jessica,
Thanks for your reply. I'm using version 10 of android. It crashes on both wifi and cellular. I do not have vpn setup.
I have noticed when i go to play store and open app from there it works fine. Directly it crashes.

[moeman]

The exact thing is happening to me.  Samsung S10, crashes when I open the app directly but opens from play store.

[Seattlegrunge]

Happens to me too on Samsung Galaxy S9 Note with Android 10 and latest updates. It has been going on for a couple of weeks now. 

[moeman]

I tried mine again this morning to send the logs to Arlo and it opens fine now.     I also woke up to an update for android.  The app opened before the update and after the update.  Any one else having the same luck?

[JessicaP · Accepted solution]

We recently released a new version of the Arlo Android app, which is 2.20_1. Update to the latest version if you haven't done so already and let us know if you're still seeing the issue. You can read more about it here: Arlo Android App - 2.20.1 - 28th September 2020