Adding a friend

[Jplemmons]

I set up all the devices. Everything was successful. Want to add a friend - my wife. She created an account and I sent invite to her email address. When she logs in she sees no devices. On my account it still says her request is pending. I have terminated the request to add her as a friend, resent and she has created and deleted the account numerous times. We have re-done dozens of times still the same result. Help?

[StephenB]

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@Jplemmons wrote:

I set up all the devices. Everything was successful. Want to add a friend - my wife. She created an account and I sent invite to her email address.

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She needs to click on the "Create Account" link in the email on a PC. That will open the browser to my.arlo.com. From there she just logs into the existing account. That link contains a token that has to be passed on to her account in order to complete the process.

• https://kb.arlo.com/000039122/How-do-I-add-friends-on-my-Arlo-Secure-app

While it should be possible to complete the process on the phone, it seems to work more reliably on a PC (Windows or Mac).

IMO it would be less confusing if the link was titled "Accept Invitation".