Swithch account from one person to another.

[Itsme23]

opened the Arlo account in his name, he no longer resides with us so I need to switch the account from my sons name to mine, but I don't know how or where to even look at the account to make the monthly payments. Could use some assistance in this matter and Arlo won't help.

[StephenB]

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@Itsme23 wrote:

so I need to switch the account from my sons name to mine,

You will need his password, and a little bit of his assistance.

1. Change the email address for the account to yours: https://kb.arlo.com/4118/How-can-I-change-my-Arlo-email-address
2. Go into settings->profile. Select edit and change the name
3. install the app on your phone, and log into it using the new email address. Go into profile->login settings->two-factor Verification and set up your phone as the primary trusted device. Remove his phone.
4. If you have a subscription, then also go into the Arlo Secure Subscription area and change the credit card info information.