Arlo|Smart Home Security|Wireless HD Security Cameras

Activity Zone Not Working

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Seth809 Aspirant
Aspirant

One of my cameras is set up at the front gate of my property looking toward the road.  Its a county road so probably only one car per every few minutes.  The road is 60ft from my gate so i need to utilize the activity zone to capture only gate movement and movement on my land.  I have tried different size zones down to about a 2ft by 2ft box 100ft away from the road.  I have also adjusted the sensitivity down to 5%.  With both of these settings its still going off with cars driving by. 

 

I read on the Arlo website you have to either have a Smart Subscription or the camera must be wired to power for activity zones to work.  Since this camera system is only 1mo old, I show to still have the free Smart 12mo Subscription.  I meet one of the requriements for Activity Zones to work yet they dont.

Model: VMS5440 | Arlo Ultra 4 Camera Kit
JamesC Community Manager
Community Manager

Seth809,

 

You might try making some adjustments to the angle/position of your camera to see if you get better results. Take a look at this KB article for tips on positioning for best performance: How do I position my Arlo Ultra camera to detect motion in specific areas?

 

JamesC

Seth809 Aspirant
Aspirant
Well I tried attaching a screen shot from my phone but it’s a .jpeg not the required .jpg.... That’s weird... The camera is tilted down a lot and the road isn’t in the bottom 2/3 of the screen.

Also why would I still be getting videos when I’m set on 5% and have a 2ft x 2ft activity zone set? I think something is wrong.
Model: VMS5440 | Arlo Ultra 4 Camera Kit
JamesC Community Manager
Community Manager

Seth809,

 

Did you adjust the sensitivity within the rules for the camera? Are you using a custom mode or the default armed mode?

 

How do I change the motion sensitivity on my Arlo camera?

 

JamesC

 

Seth809 Aspirant
Aspirant
Yes I have adjusted it from 100 to 5 on the sensitivity. I am using the geofencing mode. Armed when I’m gone and unarmed when I’m there.
srandall25 Guide
Guide

Like many other have been reporting since the Ultra was released, i too am not having luck with my Activity Zone working properly. If I setup an activity zone, is it not suppose to ignore all activities outside of that zone? If so, why is it automatically recording when a vehicle drives by outside of the activity zone? Here is one example...

 

Recorded video: https://my.arlo.com/hmsweb/users/library/share/link/3ACCE1A17897DA5E_201908

Other settings in attached images.

I have also played with sensitiity and position settings, but honestly position of the camera shouldn't matter... what matters is activity inside the activity zone. I don't have a problem with my sensitivity inside the activity zone.. motion sensor works fine for inside the activity, therefore sensitivity setting should have no bearing on activities outside of the activity zone because that area is simply suppose to be ignore anyway. If you look at the video, there is clearly no activity going on inside the activity zone (see attached).. since it's broad daylight and no shadows or reflections occuring inside the activity zone from the passing car, this should have never been recorded. This activity outside of the 'activity zone' was clearly not ignored. Does Arlo recognize that there is a problem with this feature? or is the response back to continue to play with sensitivity and position settings of the camera? Is a fix being worked for this? I see countless messages on this issue, but i see nothing from Arlo recognizing a problem with this, so a lot of us are not too hopeful that a fix in the works at the moment. Please let us know what if anything is being done to remedy this issue. Thank you.

Activity Zone.pngSmart Settings.png

 

Model: VMS5240 | Arlo Ultra 2 Camera Kit
JamesC Community Manager
Community Manager

Late last night , a back end fix went out to address this issue. Please test activity zones again to see if you still experience the same behavior.

 

Thank you,

JamesC