Account profile settings

[Czar246]

I cannot save a profile picture or my address in the Arlo app.
I go to Edit Profile, complete the information and hit Save. The settings are lost/not saved

[ShayneS]

Which version of the Arlo app are you using? Also, which version of OS is your device Phone/tablet running?

[Czar246]

App v3.5.1_28380

Phone: Samsung Galaxy S21 running the latest Android 11

[ShayneS · Accepted solution]

Can you update to the latest version of the Arlo mobile app v 3.5.2 and test again. You can find more info here: Arlo Android App - 3.5.2 - 28th July 2021

[Czar246]

Just used the web to update my profile. App wouldn't save changes

[ShayneS]

Are you using non-latin characters (characters with accents, umlauts, etc). Can you try to edit the same settings on an Android device to see if this issue occurs? Do you mind sending me a PM of the address you are trying to update so we can review it. 

Thank you

[Czar246]

I was not using any non-latin characters; outside of numbers 0-9 and letters A-Z, I only had a period in for the abbreviation for street (i.e. "St.")
I have been able to modify/save my address on my Galaxy S21 but only after creating/saving my profile through Arlo.com versus the app