Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

4 Ultras on the same base: 3 Ultras recording to cloud, 1 Ultra recording to local only. How to fix?

Reply
Discussion stats
  • 3 Replies
  • 269 Views
  • 0 Likes
  • 3 In Conversation
Jinster
Aspirant
Aspirant

Hello everyone. I'd appreciate some pointers please.

 

I have one Ultra base, with 4 Ultras connected to it. I have a premium sub.

 

Motion record works on all of them. But only 3 of them records to cloud. 1 records to local SD card only.

 

How do I fix this? I don't see any obvious settings to change where to record the footage to on that particular Ultra....

 

 

3 REPLIES 3
jguerdat
Guru Guru
Guru

It sounds like you have at least a trial subscription for 3 out of the 4 cameras. Can you confirm that?

Jinster
Aspirant
Aspirant

Oh I didn't realise subscription is per camera based? I just thought one subscription (currently the free one that came with the pack) means any camera I add to the base unit is cover. Not so? How do I check this?

dcfox1
Master
Master

 The subscription is for up to 5 cams. You can check in settings<subscription and then manage cameras to make sure all all active. If all four were new they should be on trial. 

Discussion stats
  • 3 Replies
  • 270 Views
  • 0 Likes
  • 3 In Conversation