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1 year plan included

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Mrbenz
Aspirant
Aspirant
I bought Arlo Ultra from shop with 1 year plan included, but I don't get that option. Only payable plans and 1 month free.
The support number and live chat don't work in weekends
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StephenB
Guru Guru
Guru

@Mrbenz wrote:
Yes, Norway is in the list, and i bought it in Norway

The free trial should have been automatically added to the account, unless the Verisure deal is somehow getting in the way.

 

If it wasn't applied, then perhaps try support: https://www.arlo.com/en-us/support/contact.aspx

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StephenB
Guru Guru
Guru

@Mrbenz wrote:
I bought Arlo Ultra from shop with 1 year plan included, but I don't get that option. Only payable plans and 1 month free.


Are you in a country where subscriptions are available?  https://kb.arlo.com/000062249/Where-is-Arlo-Smart-available

 

Also, did you purchase the camera in a different country from where you live?

Mrbenz
Aspirant
Aspirant
Yes, Norway is in the list, and i bought it in Norway
StephenB
Guru Guru
Guru

@Mrbenz wrote:
Yes, Norway is in the list, and i bought it in Norway

The free trial should have been automatically added to the account, unless the Verisure deal is somehow getting in the way.

 

If it wasn't applied, then perhaps try support: https://www.arlo.com/en-us/support/contact.aspx

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