Arlo|Smart Home Security|Wireless HD Security Cameras

Re: VMB5000r5 HomeKit not pairing

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brianmario
Follower
Follower

Keeps saying "unverified device" or "unsupported device" and won't let me pair it with HomeKit. This issue is all over the forums and the rest of the internet, and the solution seems to be to have someone from Arlo push a new token to my hub. Would someone mind doing that for me please? 🙏 😁

Model: VMB5000 | Arlo Ultra SmartHub
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JamesC
Community Manager
Community Manager

brianmario,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

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dcfox1
Master
Master

There are no Moderators here on weekends usually. If you need it sooner you can contact support below. 

JamesC
Community Manager
Community Manager

brianmario,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

View solution in original post

farrellw
Star
Star

James, i'd like a token request as well. Ive been trying to get  my arlo added to homekit, but to no avail, i get the uncertified accessory.  please advise,

 

thank you,

JamesC
Community Manager
Community Manager

farrellw,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Discussion stats
  • 4 Replies
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  • 4 In Conversation