VMB5000 r6 installed last week, intermittently flashes orange but all Ultra2 cameras stay on li

[Sheppeyboy]

Hi,

Purchased new Ultra 2 kit from Amazon with 4 cameras 6 weeks ago, just installed the new VMB5000r6 hub last week, I notice the hub intermittently flashes orange for unto 30 minutes and then returns to blue, all the cameras connected stay on line and work perfectly recording and storing videos. I raised a case with support and they agreed to send a replacement. I have received an email from DHL that they have received a parcel from A NOVO UK LTD, is this a company ARLO uses? When searching the web the company seems to be a mobile repair specialist and linked to many scams.

Does anyone have any information about ARLO using this company and wondering if I am going to get a refurbished hub? I want a new replacement as it's nearly new.

 My alternative is to return the kit to Amazon under their return policy which I don't want to do as will need to send cameras back too.

I have 2 other v4 hubs operational also connected via CAT 8 ethernet cables to same fibre broadband and they don't show the same problem and remain showing blue light. I am a long term user so I am familiar with ARLO

Thanks

[Sheppeyboy]

A Novo UK Ltd. repairs and restores digital products. The Company offers renovation, refurbishing, reconditioning

[jguerdat]

Are you in the UK?  It's possible that Arlo could use a 3rd party in some cases but I haven't heard of that nor have I heard of a 3rd party refurbishing units. @JamesC  or @ShayneS ?

[Sheppeyboy]

Thanks, I am in the UK

[Sheppeyboy]

UPDATE: Following an RMA, I have received what looks like a refurbished VMB5000r4 hub from A NOVO UK LTD to replace my new VMB5000r6 purchased from Amazon, obviously ARLO in the UK is using A NOVO UK LTD for third party for replacements, not happy with an old r4 hub and added my displeasure on a support case, requested a" like for like replacement".

Any comments welcome

Thanks

[StephenB]

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@Sheppeyboy wrote:

Any comments welcome

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Just wondering - were you still in the return window for Amazon?

[Sheppeyboy]

Hi, I am but Amazon want the 4 camera kit returned as a whole not just the Hub, didn't really want to remove the cameras again.

Thanks

[Sheppeyboy]

Despite numerous updates to the case and a phone call 9 days ago who promised to escalate - no response from Arlo Support - apart from request to close the case!!!