Recording not loading in Library

[Rkung]

I’m no longer able to access camera recordings in Library saved to the DS on base station; it just tries to load indefinitely.

I’ve rebooted the base station several times and even reset the hub and re-added the cameras. Still not able to load recorders.

Thanks for the help in advance.

[SinisterStairs]

Did you mean SD card?  (I don't know what DS is.)

Make sure the dropdown on the Library screen is your base station and not Cloud.

[Rkung]

Yes. Sorry, I meant SD.

The selection is on base station and no filter is applied so everything should display.

[jguerdat]

Are you at home on the same network? Are you using a VPN?

[Rkung]

I’m at home, on the same network, just trying to get the recordings from the local Library.

[jguerdat]

And the VPN question? Have you tried a different mobile device?

[Rkung]

Not on VPN. Happens on all devices. 

[JessicaP]

Hi Rkung,

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.