Arlo|Smart Home Security|Wireless HD Security Cameras
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Rkung
Aspirant
Aspirant

I’m no longer able to access camera recordings in Library saved to the DS on base station; it just tries to load indefinitely.

 

I’ve rebooted the base station several times and even reset the hub and re-added the cameras. Still not able to load recorders.

 

Thanks for the help in advance.

7 REPLIES 7
SinisterStairs
Apprentice
Apprentice

Did you mean SD card?  (I don't know what DS is.)

 

Make sure the dropdown on the Library screen is your base station and not Cloud.

Rkung
Aspirant
Aspirant
Yes. Sorry, I meant SD.

The selection is on base station and no filter is applied so everything should display.
jguerdat
Guru Guru
Guru

Are you at home on the same network? Are you using a VPN?

Rkung
Aspirant
Aspirant
I’m at home, on the same network, just trying to get the recordings from the local Library.
jguerdat
Guru Guru
Guru

And the VPN question? Have you tried a different mobile device?

Rkung
Aspirant
Aspirant

Not on VPN. Happens on all devices. 

JessicaP
Arlo Employee Retired

Hi Rkung,

 

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

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