Ultra 2 stopped working due to water ingress and missing O-ring (brand new camera)

[djwebbe]

Hi,

I've tried twice today to log a support call with Arlo and am told someone will call me back (estimated wait time of three minutes both times) only to still be waiting for a call eight hours later. This is symbolic of my Arlo support experience but I digress.

After scouring this community board to see if others have had an issue with cameras malfunctioning due to water ingress, I saw the importance of a properly fitted O-ring. Imagine my surprise when I checked my camera and saw no O-ring whatsoever! I checked the other two Ultra 2 cameras and they indeed had an O-ring. These cameras were purchased brand new and were not fiddled with; just registered and put into action.

I can imagine the suspicions and doubts I'll receive when I manage to make it through to Arlo Support. 

Has anyone else experienced a similar issue with their cameras? It seems a very unusual scenario.

Thanks,

Duncan

[ShayneS · Accepted solution]

I have escalated your case & someone from support will be reaching out to you as soon as possible.