Customer service disabled my system

[Jmcdon]

I called Arlo Customer Support, because one of my cameras was showing an image that was upside down, and I couldn’t correct it when using the button in the software. The support technician, who is very friendly, proceeded to tell me I needed to reboot the camera, and I explained to him that while I was disabled, I could get to this one camera, and I would attempt to reboot it. He had me remove it from the Arlo software. When he couldn’t get this camera to work, he proceeded to remove all of the remaining cameras that were working, and then told me I needed to get back up to the cameras (which I cannot do due to my disability) and he removed them all so that my system is now absolutely useless and went from being down one camera to being down for cameras entirely when I asked for management I was told they were very busy and they weren’t sure when they would be able to give me a call  When I asked for an RMA so that I can return the product I was told that that wasn’t an option, and when I asked for the corporate teams that I would need to resolve this issue, the technician wanted to know why I wanted to speak to them.  This is atrocious Customer Support and, as a security professional/executive, I cannot in good faith, Recommend this product to anyone at this point. Avoid until they get their act together. 

[BrookeN]

I have reached out to support regarding the concerns listed above. Support will be reaching back out to you as soon as possible.