Local recordings no longer available after adding new camera

[Mitchinpa]

Hello all, I've had a 4 camera (ultra2) configuration with a smart hub to record locally for more than a year (no plan subscription).  I recently added a new camera, and received a 30 day trial.  That trial has ended.  When I try to access my recordings on any camera now, it tells me this is a premium feature, and I must have a plan. 

Having a smart hub, I shouldn't need a plan to see my recordings.  How can I get that access back? 

[StephenB · Accepted solution]

---

@Mitchinpa wrote:

Hello all, I've had a 4 camera (ultra2) configuration with a smart hub to record locally for more than a year (no plan subscription).  I recently added a new camera, and received a 30 day trial.  That trial has ended.  When I try to access my recordings on any camera now, it tells me this is a premium feature, and I must have a plan. 

Having a smart hub, I shouldn't need a plan to see my recordings.  How can I get that access back? 

---

Go to the devices page, and select the base.  You should see the local recordings there.

Arlo is rolling out an app update that gives you a local/cloud control on the feed page.  So maybe also see if there is an app update.

[Mitchinpa]

Thanks. I found them under Base Station, Storage Settings.  Looks like they are only grouped by date, not by camera/date.  I really hope they fix this access, as this makes it a lot more tedious to view recordings in this new app version.