Arlo|Smart Home Security|Wireless HD Security Cameras

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KachinaShadow
Virtuoso
Virtuoso

On one of my two Ultra 2 cameras, when I start and then end "Live Streaming" on the Web Portal, it shows a distorted still image (first attached pic). This issue remains no matter how many times I go back and forth to "Live Streaming"...note that this Ultra 2 is zoomed approximately 2X and also note that live streaming looks just fine.

While the distorted still image is showing in the web portal and, at the same time I login to the app, the same distorted image shows on the app, but when I start and then end "Live Streaming" on the app, while also watching the Web Portal, the still image on the app looks just fine and at the same time, since I do have the Web Portal up, I can watch the distorted still image change back to the normal still image (second attached pic)...same thing happens, in reverse, if I have the app up and go in and out of "Live Streaming" on the Web Portal, which then comes up distorted, I can watch the image on the app change to the distorted image.

Live.JPGLive2.JPG

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jguerdat
Guru Guru
Guru

Oops, wrong answer. I'm trying now with a browser but getting a timeout error. I'll keep trying.

 

Edit: live view on my Chromebook using Chrome gives me a blank white screen on multiple cameras, not just an Ultra. Gotta work on this...

jguerdat
Guru Guru
Guru

Browser issue. ANother browser works fine with an Ultra (not an Ultra 2). I guess I'd remove the camera and re-add it to see if that helps.

KachinaShadow
Virtuoso
Virtuoso

@jguerdat wrote:

I guess I'd remove the camera and re-add it to see if that helps.


Well, that worked...I forgot, "remove and re-add" is the Arlo mantra 😉

Of course, just don't let my wife hear that or she may try it with me 🙄

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