Two way audio not working properly

[Dionisus444]

I have multiple Arlo Ultra 2 camera's at home. These are having problems while using the 2 way audio. 

I can hear the recorded sound from the camera in my Android app. But when I tap on the mic icon it is like the sound from the camera is muted. I can talk and my audio can be heard from the camera. But it isnt possible two have two way audio because I cant here the sound from the camera anymore.

It used two work in the past. It is especially a problem in case of the doorbell. It is pointless to start a conversation with the app because I cant hear the person at the door as soon as I reply by using the mic. The person can hear me, but I cant hear the person.

[jguerdat]

Check the doorbell setting for audio to ensure the doorbell mic is enabled. Check the doorbell's face to ensure the mic opening isn't plugged. You may need to remove the doorbell from your account and add it back in to see if that helps.

[Dionisus444]

Thanks for this answer. Unfortunately this did not solve the problem. The problem is not only with the doorbell but also with 5 Ultra 2 cameras and the Arlo Baby camera.

The microphone is turned on. At first I hear the sound fine through the app. But when I want to say something back, the sound cuts out. The person hears me, but I don't hear the answer.

It resembles an old walkie talkie function, where only the signal of the person talking can be heard. It is not possible to have a conversation like with a telephone.

[StephenB]

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@Dionisus444 wrote:

It resembles an old walkie talkie function, where only the signal of the person talking can be heard. It is not possible to have a conversation like with a telephone.

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Do you have a headset you can test with?  Maybe also try it on a PC, and see if that works differently than the phone.

[Dionisus444]

I did a test on the pc and it worked. What could be the reason for not working on the android app? It is the latest version.

[StephenB]

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@Dionisus444 wrote:

I did a test on the pc and it worked. What could be the reason for not working on the android app? It is the latest version.

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I use an iPhone myself, so have no recent experience with the Android app.  However, there have been some reports of two-way audio not working on some Android phones (most often Samsung). 

Generally those users said that when using a headset it worked properly, which suggests to me that it might be that the app isn't properly engaging the speakerphone mode on those phones.  But that's just a guess on my part.  You might want to contact paid support - I doubt you'd get an immediate fix, but it would give them more information on the prevalance of the problem.

I'm also tagging the mods ( @JamesC , @ShayneS , @BrookeN ) in case they have other suggestions.

[Dionisus444]

Hi Stephen, I can confirm that I have a Samsung phone. 

[BrookeN]

Let me look into this. I will get back to you soon.

[BrookeN]

Can you provide what type of phone you are using and the software for the Arlo app as well as the device software?

[Dionisus444]

I'm using a Samsung Galaxy S22 plus. 

Android version 13

Arlo app version: 4.11.2_28633

[BrookeN]

Thank you for providing that information. I will provide an update soon. 

[BrookeN]

Are you still seeing this same behavior?

[Mariposa14]

I’m having the same issue with my galaxy s21 phone. The audio doesn’t work. I have a IPad and the two audio works perfectly fine.  What can it can be done to resolve the issue on my phone?

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.