Problem of the Arlo Ultra 2 got Moisture on lens (inside but not outside) is it defect?

[keislee]

I just installed my Ultra 2 cams few weeks ago and recently could find there is moisture/water condensation on lens (inside), I can clear it easily if it is outside. But I found it is the len side in the cam? Is it normal? I assume it is waterproof and should have moisture getting in. The moisture blocked large area of the video and pictures. Please share your view if u have experience to this?

[StephenB]

It shouldn't be inside the lens.

You might want to take the camera out of the housing and check the O-ring.

[keislee]

Thanks for your sharing. But how do I check it or I should send backk to Arlo for checking?

[StephenB]

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@keislee wrote:

Thanks for your sharing. But how do I check it or I should send backk to Arlo for checking?

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Just take a look at it.  See if it is stretched or damaged in some way.

Applying a bit of silicone grease to it can improve the water resistance some, and also makes it easier to remove the camera from the housing.

[keislee]

May I know where is the O ring?

[StephenB]

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@keislee wrote:

May I know where is the O ring?

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Take the camera out of the shell.

It is the thin rubbery gasket that goes around the camera body right behind the camera face.  

[keislee]

I have contacted Arlo CS for a week but still no one reach me till now. Disappointed

[BrookeN · Accepted solution]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.