Norway

[Jonarild]

Help is nedeed.

My arlo #ultra2 do

not detecting motion.

I have traid averything. Adjusting all of the setings, and tryed to reboot it. But nothing works.. help me pleas.

[StephenB]

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@Jonarild wrote:

Help is nedeed.

My arlo #ultra2 do

not detecting motion.

I have traid averything. Adjusting all of the setings, and tryed to reboot it. But nothing works.. help me pleas.

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Are you getting notifications but no recordings?

Or are you not getting notifications either?

Can you livestream the camera?

[Jonarild]

No notifications, but it's posible to livestream.

[StephenB]

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@Jonarild wrote:

No notifications, but it's posible to livestream.

---

First I'd run the motion detection test.

If you see "Library" in your app menu, then instructions are here:

• https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

If you instead see "Feed" and "Dashboard", then instructions are here:

• https://kb.arlo.com/000062895/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera-Arlo-Secure-4...

Assuming that fails:

If you have a subscription, you could try using phone support.

Another path is try a hardware reset of the camera.  You'd need to

• remove it from the account,
• open the camera, and press the sync button until the LED flashes amber (about 15 seconds)
• add it back to the account.